Frequently asked questions

How Spruced works

Everything you might want to know — for homeowners looking for help, and for local pros thinking of joining.

For homeowners

How does Spruced work?
Tell us what you need — the job, your postcode and a few details — and we match you with trusted local cleaners, gardeners or handymen who cover your area. Interested pros get in touch, and you choose who to go with. You can also message a local pro yourself straight from your results.
Is Spruced really free for homeowners?
Yes — completely free, with no obligation. You agree the work and the price directly with the pro you choose, and Spruced never adds a fee or commission to your job.
How quickly will I hear back?
It depends on your area and how many pros cover it, but many homeowners hear from a local pro within a few hours. You can also message pros directly from your results to get things moving right away.
What areas do you cover?
Towns across East Sussex and Kent — from Hastings, Eastbourne and Lewes to Tunbridge Wells, Canterbury, Maidstone and beyond. Enter your postcode and we'll show local pros who cover it. You can browse them all on our areas we cover page.
Are the pros insured or DBS checked?
Where a pro holds public-liability insurance or a DBS check, you'll see a badge on their profile. We only show those badges for pros who actually hold them — and it's always worth confirming the details directly with the pro before work begins.
Can I message pros directly?
Yes. After you submit a job you'll see the local pros who match, each with a button to message them on WhatsApp or call them — so you can reach out to whoever you like, straight away.
What if no one gets in touch?
If your area is still light on pros, your request is logged and local pros are alerted as they join. We're adding new independent pros all the time, so it's worth checking back.
What does it cost to get a job done?
That's between you and the pro — rates depend on the job, the area and the pro. We'd always suggest comparing a couple of quotes. Spruced itself never adds a fee or commission to your job.

For professionals

How do I join Spruced as a professional?
Go to the For professionals page and set up your profile in a couple of minutes — your services, the areas you cover and your contact details. You'll then start appearing to local homeowners looking for your kind of work.
What does it cost to join as a pro?
Your first 60 days are completely free — your card isn't charged until the trial ends. After that it's a flat £9.99 a month for unlimited leads, with no commission and no pay-per-lead. You can cancel anytime.
How do I get leads?
When a homeowner in your area posts a matching job, it appears in your dashboard and you get an email alert. You can then get in touch directly by phone, email or WhatsApp.
Do I have to bid against other pros?
No. There are no bidding wars and no race to the bottom on price. Homeowners see the local pros who match and choose who to contact.
Can I choose what work I get?
Yes — you set your services, specialisms and the areas you cover, so you only hear about the jobs that suit you.

Ready when you are

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